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Return policy

HOW DO I CHANGE OR CANCEL MY ORDER?

Please contact us as soon as possible if you need to modify or cancel your order. Make sure to provide your order number and the modification you would like to make and we’ll confirm once the modification has been made. Please note that any orders that have already been packed or shipped cannot be modified or cancelled.

However, we want to let you know that if we cancel/refund an order, we will deduct a 25% fee to cover the processing fee from our merchant.
Be reminded that if you want an item exchange and/or refund please return back the item at our Return Mailing Address. Please email our support for further details.
 zstore.online2017@gmail.com

Refund – We offer refunds on a case-to-case basis. We will not offer a refund if the item is in transit. 

DID YOU RECEIVE A DEFECTIVE/DAMAGE ITEM, OR THE WRONG PRODUCT? SIMPLY NOT SATISFIED WITH YOUR ORDER?

We always try to bring the best quality product to customers. However, there are many factors that affect negatively to the quality, especially shipping factor, that make our products defective or damaged.

If you received a defective/damaged item, please kindly contact us by sending an email to  zstore.online2017@gmail.com 
Please include the following information:

  • Order number
  • Proof of purchase
  • Video or photo of the faulty product (if applicable)
  • Complete delivery address
  • Contact telephone number

In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.

Exchange and Replacement - the customer is eligible for exchanges within 7 days upon receipt of the package shown on the tracking number that we provide. 

Item/s must be unworn, unwashed, and must be in the original packaging. 

You may reach our email support how we can better assist you. Please be advised that you need to provide a tracking number for us to be able to process exchange and replacement.

HOW DO I RETURN AN ITEM?

Please email our support at  zstore.online2017@gmail.com with an email Subject. - ATTENTION: ITEM RETURN
Get our Return Mailing Address – this address can only be acquired in our email support
You need to provide a tracking number of the returned item to be eligible for a refund, replacement or exchange.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

“We are human and do make mistake but rest assured that we will always take care of you the best that we can.”

If you placed an order to our store HIKETOOL 
, we assume that the orders are all final and you will comply with HIKETOOL STORE POLICY.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gasses.

Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at  zstore.online2017@gmail.com


Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

The USPS has the best rates in our experience, but you can ship back the item to us any way you like, as long as it has a tracking number to protect our interest.


Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75 
, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Questions? Email us at  zstore.online2017@gmail.com