Zstoreonline Return Policy

Zstoreonline values our relationship with our customers and offers a return policy for products our customers wish to return. Under this policy, you may return a product purchased from Zstoreonline, within the applicable return policy period, eligible products that you purchased directly from Zstoreonline.com, for a credit or a refund of the purchase price paid, less shipping and handling and applicable restocking fees, charges and deductions as set forth below.

If for any reason you are dissatisfied with your purchase from Zstoreonline, you may return the item(s) purchased in NEW, UNUSED AND ORIGINAL CONDITION WITHIN 30 DAYS of the original purchase from Zstoreonline.

Items returned must be packaged in the original packaging with the accompanying materials as originally furnished with the product. All returns will be inspected prior to credit being issued. Credit will be issued for the purchase price only for the item(s) so returned. Shipping costs are nonrefundable. Zstoreonline reserves the right to assess a restocking charge of up to $25 on all returned items.

When returning a product, all parts, pieces, accessories, manuals, warranty information, and printed materials must be in their original packaging with the product in order to be eligible for a full refund.

How to Return a Product

The first step in processing a return is to obtain a Return Materials Authorization (RMA) number from Zstoreonline. Please request an RMA number at customercare@zstoreonline.com.

Any returns received without a pre-approved RMA number may be refused without notice, and automatically returned. A handling fee may also be assessed. An RMA is valid for 10 days.

You will be responsible for all shipping and insurance charges for returns, unless otherwise indicated by Zstoreonline in writing. If you choose not to insure your package, you will be responsible for any loss or damage.

Credit

Upon our acceptance of the merchandise in conformity with this policy, the purchase price will be credited to the credit card used for the original purchase. Allow 14 days (not including delivery time) from when we accept your returned product for the processing of your credit. Additional charges may be assessed for products returned with any missing items, such as manuals and accessories.

Damaged, Defective or Incorrect Items

If you return a damaged, defective or incorrect item, you will not receive a credit.

Personal Data

Please remove all personal data (e.g., phone book entries, call log entries, etc.) from any returned products. Zstoreonline is not responsible for any personal data left on or in these items.

Rebates

Any product that was purchased with a mail-in rebate or other promotional incentive is subject to having the amount of the rebate or incentive deducted from the refund amount.

Promotional Items

Any product that is returned without a promotional item(s) included with the original transaction will have the value of the promotional item deducted from the refund amount.

International Returns

The ZStore does not currently sell to international customers, therefore we do not accept international returns.

Questions about this Policy

If you have any questions about this policy, please contact Customer Service via e-mail at customercare@zstoreonline.com.